Dear Valued Customer,
Due to minimal walk-in payments and the growing number of customers choosing to pay online or through automatic payment options, our walk-in center will be permanently closed as of September 25, 2025.
Our customer service teams are now centralized to better serve you. If you have any questions about your bill, service, or are experiencing a potential hardship, our team is here to help via phone or through our website. Our customer service team is here to support you and is available to take your calls Monday through Friday, from 7:30 am to 4:30 pm, at 1-844-367-2032. Our website is https://libertyutilities.com/ or use the links below. We are here to help.
We remain committed to supporting our customers and providing convenient, responsive service.
For alternate ways to pay your bill, please see below:
- Automatic payments: Your monthly payment will be automatically deducted from the account of your choice, so you don’t have to worry about missing a bill deadline. Click HERE to learn more.
- Online payments: For a quick and convenient option, you can pay your bill online through My Account, or through our one-time payment service.
- Phone payments: Call us at 1-844-367-2032 and select option 2 to make a payment with a credit card or debit card. You will be redirected to our secure payment line.
- Mail payments: Return the lower portion of your bill, along with a check or money order, in the envelope provided with your bill and mail it to:
Liberty Utilities
Grapevine, TX 76099-9701
PO Box 95487
- Authorized Payment Agents: You may pay your bill through an Authorized Payment Agent at a location near you. However, using this service may result in a delay in posting your payments. Here is a list of nearby Authorized Payment Agents:
- Wal-Mart: 5976 Old Jacksonville Hwy, Tyler, TX 75703
- Wal-Mart: 6801 South Broadway, Tyler, TX 75703
- Ace Cash Express: 4215 S. Broadway Ave., Tyler, TX 75701
For more details on our variety of payment options, click the button below.