Sign Up for Liberty My Account
New Customer Experience
What can you do with the right tools?
Find out with Liberty’s My Account website or mobile app customer portal. Take advantage of a variety of tools to personalize your account experience and choose what best suits your needs.
Log In to Liberty My Account
With Liberty’s My Account, you can…
Pay Your Bill
Receive Account Notifications
Choose how and when to receive account notifications from us, such as when your bill is available, a payment is due, or for updates during an outage.
View Your Usage Data
See your usage history with easy-to-read graphs, which may help you better manage your water usage to save on your next bill.
My Account Helpful Instructions
How to Enable Account Notifications
Frequently Asked Questions
If I want to enroll in paperless billing or automatic payments, what do I need to do?
To enroll in paperless billing or automatic payments, you will need to sign up for My Account. These are two of the many benefits offered through our customer portal. You will need your account number to do so.
Can I make a one-time payment if I am not registered for My Account?
You can still make one-time payments through KUBRA EZ-PAY, even if you choose not to sign up for My Account.
Are there fees for one-time payments?
There will be no fees charged to customers that make a one-time payment to Liberty using a credit card (Visa, MasterCard, American Express) or bank account.
Am I required to sign up for My Account to register for paperless billing?
You are not required to sign up for My Account to receive paperless bills.
Is my bill history available in My Account?
The My Account system will build history, starting with your May 2023 bill.
Is your mobile app compatible with tablets?
At present the mobile app will be available on smartphones only. However, you will be able to access the My Account web portal via your tablet’s internet browser, just as you do on a computer.
Which web browsers are supported by My Account?
The supported web browsers include the latest Chrome, Firefox, Edge, Safari mobile, and Chrome mobile.
For mobile OS devices (Apple and Google approved devices only): iOS and Android.
I receive my Liberty bill through a bill aggregator. Will my bill still be available through this service?
Please reach out to your provider directly. Your new account number is printed on your most recent Liberty bill.