Understanding My Bill

A guide to reading your Liberty bill

To help you better understand the terms used on your bill, an example bill is provided for reference to walk through each item and identify terms you may wish to look up.  

1. Liberty Information

Local customer service office address, website information, customer service center phone numbers and hours of operation.

2. Customer Information

Customer name and Customer Information: mailing address.

3. Account Information 

Account number, bill date, due date and service address.

4. Customer Number

The digits after the dash of your account number is your customer number. This number is needed when creating an online profile through "My Account" for online billing and payment access.

5. Special Message

Account updates and/or other important information.

6. Usage Breakdown

A breakdown of the water usage charge for the current billing period. Residential sewer is a fixed rate. Some commercial sewer rates are based on water usage and will be reflected here.

7. Account Activity

A breakdown of the cost related to providing safe water and reliable service. The charges include several components, including:

• Monthly Minimum Charges: Service address fixed charges for water and/or sewer.
• Consumption Charge: This is a charge for usage during the bill period.
• Other Fees & Credits: Surcharges, surcredits and local, state and regulatory charges.

8. Payment Stub

Return the bottom portion of the bill with payment.

9. Payment Policy and Options

Details payment policy and convenient options for bill payment.