Liberty is a member of the Utilities United Against Scams coalition. Our mandate is to help utility customers protect themselves against fraudulent activity. Remember utilities will never:
Threaten to disconnect your service immediately; we will always provide advanced written notice if your account is in arrears
Request immediate payment
Demand payment through pre-purchased gift cards
If you suspect a scammer has called you in person or by voice message, hang up immediately and call us at 903-730-4840. Call 911 if you suspect a fraudulent agent has come to your home or business claiming to represent your utility.